The eShop L'OISEAU VERT was established by the company L'OISEAU VERT which is the operator of this site. Any order under a product appearing in the eShop www.loiseauvert.com (. Fr) requires prior consultation of these general conditions. Consequently, the consumer recognizes perfectly aware that its agreement on the content of these conditions does not require a handwritten signature of this document, insofar as the customer wants to order online the products presented in the eShop.
The consumer has the ability to save or print these general conditions, it being understood that both the backup editing this document are the sole responsibility. The consumer, prior to his order, said that the acquisition of these products is not directly connected with his professional activity, their acquisition is reserved for personal use from him. As a consumer, the customer has specific duties to be questioned in cases where goods or services purchased through the website would actually related to his business. The eShop set up by the company L'OISEAU VERT in the website lists the following information: - Legal notice for precise identification of the company
These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions contained in these terms. No general or specific in documents sent or delivered by the consumer may be incorporated herein, since these documents are inconsistent with these conditions.
These terms are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company L'OISEAU VERT consumers.
Article 3: Contractual documents This contract consists of the following contractual documents, presented in descending order: these terms, the purchase order. In case of contradiction between the provisions contained in documents of different ranks, the document's provisions above shall prevail.
Article 4: Begining - duration These conditions come into force on the date of signing the purchase order. These conditions are concluded for the time necessary for the provision of goods and services purchased, until the expiry of the guarantees owed by the company L'OISEAU VERT.
Article 5: Digital signature The "click" of the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
The contractual information will be confirmed via email no later than the time of delivery or, at the address specified by the consumer in the purchase order.
The records, kept in the computer systems of the company L'OISEAU VERT in conditions of reasonable safety, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
8-a: The company L'OISEAU VERT presents on its website to sell products with the features necessary to allow compliance with Article L 111-1 of the Consumer Code, which provides the opportunity for potential consumers to know before taking command of the essential characteristics of the products he wants to buy. 8-b: The offers presented by the company L'OISEAU VERT are valid only within the limits of available stocks.
Article 9: Price Prices are quoted in euros and are valid until the date of dispatch of order by the consumer. They do not include delivery fees, charged extra, and indicated before the validation of the order. The prices include the VAT applicable on the date of the order and any change in the VAT rate will be reflected in the prices of the online store. Payment of the full price must be made when ordering. At no time, payments can not be considered as a deposit or deposits.
To set the order, the consumer has, at its option, of all modes of payment specified in the order form. The consumer provides the company L'OISEAU VERT that has the required permission to use the payment method chosen by him, while validating the order form. The company L'OISEAU VERT reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card from the officially accredited bodies or in case of nonpayment. The company L'OISEAU VERT specifically reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or partly a previous order or with whom a payment dispute would administration courses. The company L'OISEAU VERT reserves the right to establish a procedure for control checks to insure no one is using the bank details of another person without his knowledge. As part of this audit, it will be requested from the client to send by fax, mail or email to the company the L'OISEAU VERT with a copy of an ID and a proof of address. The order will then be validated upon receipt and verification by us of parts delivered.
Article 11: Availability of products The order will be executed no later than within 3 days from the day after the consumer placed his order. In case of unavailability of the product ordered, including the fact of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment, or exchange the product.
Article 12: Delivery The products are delivered to the address specified by the customer on the order form. The consumer has to check the packaging of the goods upon delivery and report any damage to the carrier to the company the L'OISEAU VERT within a week. The consumer may, at its request, be sent an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work mainly with service Colissimo and Packaging La Poste. To minimize transportation costs, all products of low and moderate congestion are shipped by postal service Colissimo Monitoring. In addition to being economical, this service 48h delivery throughout France. If you are absent the day of delivery, your postman should leave the package in your mailbox (provided it to the standards of receipt of the package), if your carrier will leave a notice in your mailbox letters, which allow you to collect your parcel at your post office during business hours, within 15 days. Colissimo is a very reliable service. However, he may, as in any expedition, there may be a delay of delivery or the product gets lost. In case of late delivery from the date we've indicated in the mail from, we ask that you notify us of the delay in calling us by phone or by sending us an email. We will then contact La Poste to start investigation. La Poste investigation may take up to 21 days from the date of commencement of the investigation. If during this period the product is found, it will immediately re-routed to your home (most cases). If however the product is not found at the end of the period of 21 days of investigation, La Poste considers the package as lost. It was only then that we can send you a replacement at our expense. If the product ordered were not available at this time, we will refund the amount of products affected by the loss of carrier. If the product was still available, but had changed its pricing on the site, we will apply the new sales price, either by reimbursing you check the difference, either by requesting a check on the price difference. We disclaim any responsibility for the longer delivery times because of carrier, including for loss of goods or strike. The product will be delivered to the address specified by the Purchaser within the completed form in the Order. L'OISEAU VERT undertakes to do its utmost to ensure that all orders received before 12am parte business day the day of its warehouses. However L'OISEAU VERT undertakes to deliver the product subject to the Order within 10 days from the day following the validation of the Order.
Article 13: Delivery problems due to carrier Any anomaly concerning the delivery (damage, damaged package, broken product ...) we will be imperative reported within 48 hours upon receipt of the parcel, mail, mail ( Questo indirizzo e-mail è protetto dallo spam bot. Abilita Javascript per vederlo. This e-mail address is being protected from spambots. You need JavaScript enabled to view it) or phone.
14-a: The consumer must make to the company L'OISEAU VERT on the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance of products nature or quality compared to entries on the order form. Any claims made after this time will be rejected.
14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company L'OISEAU VERT responsibility towards the consumer.
L’OISEAU VERT 3, RUE DES LAURIERS 31650 SAINT ORENS DE GAMEVILLE - France To be accepted, any return will be reported to Customer Service prior to the company the L'OISEAU VERT. Mailing costs are borne by society L'OISEAU VERT except where it proves that the product is not included in the original declaration made by the consumer.
Article 15: Product Warranty Pursuant to Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold . The consumer is expressly informed that the company L'OISEAU VERT is the producer of the products featured in the website. The conditions and duration of warranty producer are shown on the relevant products.
Article 16: Right of withdrawal The consumer has a period of 7 days allowing it, without having to prove special reasons, to refer, at its expense, the products do not suit him. This period starts from the date of delivery to the consumer's order. If this deadline falls on a Saturday, Sunday or holiday or day off, it is extended until the next business day. All returns must be reported in advance at the Customer Service Company L'OISEAU VERT: - primarily by phone 00 33 5 61 75 85 34 Monday to Friday from 9am to 12pm and from 2pm to 6pm - by connecting to our website under the heading "follow your order" where, after entering your customer number, you will get your order number. The product should be returned by registered post to: L’OISEAU VERT 3, RUE DES LAURIERS 31650 SAINT ORENS DE GAMEVILLE - France If the Buyer exercises this right of withdrawal within 7 calendar days from receipt of the Product, the Seller agrees to reimburse the Buyer without delay and no later than thirty days from the date that this right was exercised. The return postage will be borne by the Purchaser. However, for reasons of hygiene and safety, no product "Solarization" will be taken, exchanged or refunded after opening. Only products will be taken as a whole returned in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, except the cost of return. In the case of the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid or exchange the product. In the case of an exchange, the re-shipment will be at the expense of consumers. In case of exercising the right of withdrawal, the company L'OISEAU VERT will make every effort to reimburse the consumer within 15 days. However, given the nature of products sold, this period may be extended to 30 days, especially when the product needs verification (see products to be tested in advance). The consumer will then be refunded by cheque.
Article 17: Applicable Law These general conditions are subject to French law. This is for the fund rules as to the rules of form. In case of dispute or claim, the consumer will apply primarily to the company L'OISEAU VERT for an amicable solution.
Article 18: Computer and Freedoms The information requested from the consumer is required to process the order and will be communicated to the contractual partners of the company L'OISEAU VERT involved in the execution of this command. Consumers may write to the company L'OISEAU VERT whose coordinates are within the privacy policy contained within the website, to oppose such disclosure or to exercise rights of access, rectification with respect to information concerning and contained in the files of the company L'OISEAU VERT, as provided by law of January 6, 1978. |
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